Delivery

7. Shipping and delivery

When the goods have left our warehouse, responsibility for delivery passes to the shipping companies who must deliver your order within the specified time. Gaspalori cannot provide any delivery guarantee for goods that are not in stock when you placed your order or for goods that have left our warehouse. This means that the total delivery time before the item reaches you may be longer than what is stated as normal for the selected shipping method if the carrier itself causes a delay.

Because we have several warehouses, your order may be sent in several different deliveries. Parts of your order can therefore be sent from one warehouse, and the remaining parts from another. If your order is sent from different warehouses, we try to ensure that all goods are delivered at approximately the same time.When the goods have left our warehouse, responsibility for delivery passes to the shipping companies who must deliver your order within the specified time. Gaspalori cannot provide any delivery guarantee for goods that are not in stock when you placed your order or for goods that have left our warehouse. This means that the total delivery time before the item reaches you may be longer than what is stated as normal for the selected shipping method if the carrier itself causes a delay.

7.1 Delivery time

The delivery time is based on the items in the shopping cart, your zip code and the shipping method chosen. In the checkout you will find an estimated delivery time for your products.

7.2 Delivery method

Delivery of ordered goods is made through Postnord or Budbee in Sweden. We ship internationally. To find out which specific supplier ships your goods in your country, you can contact us at info@gaspalori.com

7.3 Transport responsibility

If the item is damaged or lost during transport from us to you, we are responsible. However, Gaspalori is not responsible for goods delivered using Postnord's Home Delivery service, Budbee Home or packages delivered without a receipt where you as a customer have chosen this as the delivery method.

In the event of a return to us, it is you as the customer who is responsible for the return being returned correctly based on our return conditions, and you are responsible for your purchased product (including damage caused to the product) until you hand it over to the carrier who will return the product to us.

7.4 Transport damage

If the product is damaged when you receive the product, this should be reported immediately to Gaspalori's customer service. In order for us to be able to complain about the damage to our carrier, we need to report the transport damage to him within 1-3 days. We are therefore grateful if you report the damage within this time. This applies to both visible and hidden transport damage, and it is therefore important that you unpack and check that the product is free of defects as soon as possible after receipt.

If the damage is visible, it is easiest if you report this directly to the driver upon receipt of the shipment. Remember to always save the packaging so that the complaint can be handled correctly.

A product that has been wrongly dispatched should be reported to Gaspalori as soon as possible.

If a product should be shipped incorrectly, damaged or incorrect, we undertake to rectify the error free of charge.

7.5 Unretrieved order

We reserve the right to charge you the costs for handling that arise if you have not picked up delivered products on time (return shipping, shipping costs, etc.). Therefore, we charge a fee if a package is not collected. The fee is based on the weight of the item and the cost of shipping the item. This price may vary. Contact us for more information about your shipment. The shipment is with the postal agent for 7 days before it is returned to us. Please therefore note that if you regret a purchase and want to return the product, you must first contact customer service who will help you with a return of the package.

7.6 Delivery delay

You have the right to cancel your purchase at no extra cost in the event of a delay towards the promised delivery time.You have the right to cancel your purchase at no extra cost in the event of a delay towards the promised delivery time.